FAQs


I found my dream dress from JK online. I have to have it, but cannot find it. What should I do?

Great question! The answer comes with a little education. Many styles in each collection are specialty styles.  Some specialty styles may have less than 10 pieces made in the whole world! Typically we can make a new piece just for you, but often the style is no longer in production and may take up to 15 weeks to create. If you are dying for the style and having a hard time finding it, please CONTACT US with information about the dress you are looking for, your event date, and your location. Our team will try our best to make your dreams come true.

What should I do if there is an issue with my dress?

Please contact the authorized retailer that sold you the garment. If there is an issue that is out of their hands, please ask them to contact us on your behalf. Thank you!

What sizes do you offer the gowns in? Length? Custom sizing?

Our collections are stocked sizing 00-16. Our standard hollow to hem measurement, for all sizing, is 62″.  Please see our SIZE CHART. Authorized Retailers have the ability to special order any size at an additional fee. If you need special sizing, contact our CUSTOM DESIGN department.

*Additional fees cover design surcharges.

Where are Johnathan Kayne and Johnathan Kayne by Joshua McKinley Collections sold?

Our brands are sold in privately owned boutiques all over the world! Visit our STORE LOCATOR to find an authorized retailer near you. These store owners choose to carry our brand. We feel so lucky to call them “family.” Thank you for supporting our authorized retailers.

 




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